Refund policy

KandwinCare.com.au has a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You also must have proof that you purchased the item from this website and the item must have our marking on the unit to prove it was not purchased by fake importers.

To start a return, you can contact us at support@kandwincare.com.au with your message and photos.

If your return is accepted, we will provide instructions moving forward.
*** Note: Items sent back to us without first requesting a return will not be refunded***

You can always contact us with any questions at support@kandwincare.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right eight away. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Warranty
This device comes with a 12 month warranty when purchased from this website. The warranty period starts from the date and time of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kandwincare.com.au.