Shipping policy

Shipping Origin
All orders are shipped from Newcastle, Australia. At this time, we only ship to addresses within Australia.

Processing Time
Orders are processed within 1–2 business days. Please note we do not ship on weekends or public holidays.

Shipping Methods & Delivery Estimates
We partner with a selection of trusted carriers to provide reliable delivery options. At checkout, you can choose different options. Most orders are delivered within 7 business days after dispatch.

Shipping Costs
Shipping fees are calculated at checkout based on your order and delivery location.

Order Tracking
Once your order has been processed and shipped, you will be able to track it through our website. If tracking is available from a carrier, we will also send you the tracking details via email.

Delivery Issues & Damages
If you have any questions or concerns regarding your delivery, please contact us. We may follow up with the carrier on your behalf once you’ve made initial contact.

We are not responsible for any damage to products during shipping. For added protection, we recommend selecting shipping insurance at checkout.

Returns
Please refer to our Return Policy page for information on returns and exchanges.

Shipping Restrictions
We currently ship to all valid addresses within Australia, including residential and business addresses. At this time, we do not ship internationally.